Doesn't Apple have some official Help document pointing the way on this? This looks like something that's quite common, and the advice given by users (many of whom appear to be knowledgable, authoritative and genuinely trying to help) is highly contradictory. Many other threads here deny that, and claim it's definitely real malware, you must install MalwareBites to get rid of this. Many of the threads here on Apple's Support Community have replies that claim this is no big deal, these files are leftovers from old Citrix software (in fact, wife uses some Citrix utility to remote connect the old iMac to her employer's computer system). If I drag these files to the trash in Finder, it prompts for the Admin password - which is unexpected (I don't recall seeing that before) and with all the big popups warning of malware, a bit concerning.ĭoing a search online for the file names, I see hundreds of posts about this (or something nearly identical), both here on Apple's Support Community, and also elsewhere online. There's a third file in that folder, AuthManager.app, but the "malware" warnings are (I think) only about the two files listed above. Report malware to Apple to protect other users"Ĭlicking "Show in Finder" opens the enclosing folder, which is: "ServiceRecords.app will damage your computer" This file was downloaded on an unknown date. Report malware to Apple to protect other users" "ReceiverHelp.app will damage your computer" This file was downloaded on an unknown date.
Both Firefox and Edge coughed up alerts indicating they couldn't run (OK, Apple silicon, shrug.) and I was prompted me to install Rosetta. Then I checked the other browsers she had installed from the old iMac. First thing I did was update to BigSur 11.6.2. In SetupAssistant, migrated everything from old iMac to new iMac. Booted it up, connected external hard drive from her old (very old) iMac that had a good recent Time Machine backup.
Popups: " will damage your computer." Brand new iMac, ReceiverHelp.app - malware?! Wife bought a new iMac (24" M1 2021).
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